The importance of customer feedback for your bilingual call center

Everyone’s a critic, especially in today’s always-online environment. Sending comments and suggestions have been made easier with the Internet. You can see review curation websites—such as Yelp or TripAdvisor—filled with comments ranging from praising to just plain seething. And with the customers’ impressions becoming more important to your brand’s reputation, it’s no wonder why you must use customer feedback to your advantage. Read more