Service language: It’s more than just adapting Bahasa

When you outsource to a bilingual call center that would attend to your Bahasa-speaking customers, it is an obvious must for your agents to speak your audience’s language. It is the whole point of partnering with the firm, after all. But more than making sure that your outsourced team is proficient in Bahasa, there’s one more area that your provider must ace before your could truly say that they can take care of your customers. It’s the ability to speak in the way that your market communicates. Read more