2 Critical factors to consider before outsourcing to a bilingual call center

Today, most call center outsourcing deals happen between two entities that are headquartered distantly from each other. Businesses from countries where labor and operational costs are steep are usually the ones that send out tasks to business process outsourcing (BPO) hubs where resources are more affordable. Partnerships with this type of setting need to conquer the challenges brought by distance, cultural differences, and language barriers in order to make the deal work. Read more